Customer Acceptance gateway.
Comprehensive customer onboarding with identity verification and initial risk assessment
Overview
The Customer Acceptance system provides comprehensive management of new customer onboarding with identity verification and initial risk assessment, supporting regulatory compliance from the start.
Automated identity verification and centralized document collection bring every requirement of the acceptance process into a single workflow, so nothing is missed before an account is opened.
An automatic initial risk level is assigned based on predefined criteria, carrying screening and due-diligence evidence forward into the relationship from the first touch.
Key Features
Comprehensive onboarding capabilities for a compliant first touch.
Identity Verification
Identity documents are scanned and verified with OCR — including Jordan national ID support and TD1 MRZ check-digit validation.
Document Collection
Centralized management of all documents required for the acceptance process
Initial Risk Assessment
Automatic risk level assessment based on predefined criteria
Walk-In & DNFBP Onboarding
A dedicated walk-in flow — including precious-metals dealers and other DNFBPs — captures sector-specific acceptance data from the first touch.
Acceptance Workflow
Streamlined onboarding, approvals, and escalations with rule-based routing of every acceptance decision.
Audit Trail
Complete audit trails document every acceptance decision for regulatory compliance from the start.
Benefits
Integrations
How Customer Acceptance connects with the systems around it — inbound onboarding feeds, downstream destinations, APIs, and the jobs that keep new relationships current.
- Customer applications
- Identity documents
- Document upload
- Walk-in onboarding (ID OCR)
- Screening
- Risk assessment
- Audit trail & documents
- Client upsert API
- Risk assessment API
- Risk re-score API
- Daily risk rescoring
- Periodic rescreening
- Review-cycle scheduling (CDD/EDD)
KPIs
Ready to improve your customer acceptance process?
Discover how our system can accelerate onboarding while ensuring compliance
FAQs
How is customer identity verified?
Identity documents are scanned at onboarding with OCR — including Jordan national ID support — and machine-readable zones are validated with TD1 check-digit verification before an account is opened.
What documents are collected during acceptance?
All documents required for the acceptance process are collected and managed centrally, so every requirement is in one place before a decision is made.
How is the initial risk level determined?
An automatic risk level is assessed based on predefined criteria, classifying each new relationship at the point of acceptance.
How does acceptance support regulatory compliance?
The system is built to support compliance from the start, capturing identity, documents, and an initial risk assessment for every new customer — with every decision recorded in the audit trail.
How does acceptance connect to screening?
New customers are screened against sanctions, PEP, and adverse media before account opening, so acceptance decisions carry screening evidence from the first touch.
Is every acceptance decision auditable?
Yes. Complete audit trails document every acceptance decision for regulators and internal review.
Ready to Transform Your AML Compliance?
Join leading financial institutions using AML SHIELD to combat financial crime